Legal

Privacy Policy

Last Updated: 2 April 2026

1. Data Controller

The data controller responsible for personal data processed through this website is:

Caltrivora SpA
RUT: 89.300.732-5
Anibal Pinto 472, Concepción, Chile
Email: info@caltrivora.com
Phone: +56 9 9424 7638

This Privacy Policy governs the collection and use of personal data through the website caltrivora.com and applies to all users of the site regardless of language version accessed. Processing is conducted in accordance with Chilean Law 19.628 on the Protection of Private Life (Ley sobre Protección de la Vida Privada).

2. Data We Collect

2.1 Data You Provide Directly

When you use the contact form on this website, we collect the following information that you voluntarily provide:

  • Full name
  • Email address
  • Subject of inquiry (selected from a dropdown)
  • Message content

Providing this information is voluntary. However, without it, we cannot respond to your inquiry.

2.2 Data Collected Automatically

When you visit this website, certain technical data may be collected automatically by our hosting infrastructure and analytics tools (where consented), including:

  • IP address (anonymized where possible)
  • Browser type and version
  • Operating system
  • Pages visited and time spent
  • Referring URL
  • Date and time of access

This data is used solely for the technical operation of the site and, where you have consented, for aggregate analytics.

3. Purpose of Processing

We process personal data for the following specific purposes:

  • Responding to inquiries: Data submitted via the contact form is used exclusively to read and respond to your message.
  • Site operation: Technical data is used to ensure the website functions correctly and securely.
  • Analytics (with consent): Where you have consented via the cookie banner, anonymized usage data may be used to understand how visitors interact with the site so we can improve its content and structure.

We do not use personal data for marketing, profiling, or any commercial purpose. We do not sell, rent, or share personal data with third parties for their own marketing purposes.

4. Legal Basis for Processing

Under Chilean Law 19.628, personal data may be processed when the data subject has given their consent, or when processing is necessary for the legitimate purposes of the data controller, provided those purposes do not override the rights and interests of the data subject.

The legal bases on which we rely are:

  • Consent: For contact form submissions, you explicitly consent by checking the privacy checkbox before submitting. For analytics cookies, consent is given via the cookie banner.
  • Legitimate interest: For technical data necessary to operate the website securely and efficiently.

5. Data Retention

Contact form submissions are retained for a period of up to 24 months from the date of receipt, after which they are deleted unless there is an ongoing correspondence that requires a longer retention period.

Technical access logs are retained for a maximum of 12 months for security purposes.

Analytics data, where collected with consent, is retained in aggregate and anonymized form and does not contain personally identifiable information after processing.

Cookie consent preferences are stored for 12 months from the date of consent, after which the consent banner will reappear.

6. Your Rights

Under Chilean Law 19.628, you have the following rights with respect to your personal data:

  • Right of access: You may request confirmation of whether we hold personal data about you and, if so, a copy of that data.
  • Right of rectification: You may request that inaccurate or incomplete data be corrected.
  • Right of cancellation (deletion): You may request that your personal data be deleted, subject to any legal obligations that require us to retain it.
  • Right of opposition: You may object to the processing of your data where we rely on legitimate interest as the legal basis.

To exercise any of these rights, please contact us at info@caltrivora.com with the subject line "Data Rights Request." We will respond within a reasonable period and in any case within 30 days.

7. Third-Party Services

This website uses a small number of third-party services that may process data on our behalf:

  • Google Maps: An embedded map on the contact page is served by Google Maps. Google's own privacy policy governs data processed through this service. The map is loaded with lazy loading to minimize data transfer before interaction.
  • Google Fonts: Typography is loaded from Google Fonts CDN. Google may log font request metadata. We load fonts with appropriate performance attributes.
  • CDN providers: JavaScript libraries (AOS, Swiper, Font Awesome) are loaded from public CDNs. These CDNs may log IP addresses as part of normal CDN operation.

We do not use advertising networks, social media pixels, or behavioral tracking tools.

8. Cookies

This website uses cookies. A full description of the cookies used, their purpose, and how to manage them is available in our Cookie Policy.

When you first visit the site, a cookie consent banner is displayed. You may accept all cookies, reject optional cookies, or adjust your preferences using the toggles provided. Your preference is stored in a cookie named caltrivora_consent for a period of 12 months.

9. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures include the use of HTTPS encryption for all data transmitted through the website.

No method of transmission over the internet is completely secure. While we take reasonable precautions, we cannot guarantee absolute security of data transmitted to or from this website.

10. Children

This website is not directed at children under the age of 14. We do not knowingly collect personal data from children. If you believe that a child has submitted personal data through this site, please contact us at info@caltrivora.com and we will take steps to delete that information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page. Continued use of the website after such changes constitutes acceptance of the revised policy.

We encourage you to review this policy periodically.

12. Contact and Complaints

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact:

Caltrivora SpA
Anibal Pinto 472, Concepción, Chile
Email: info@caltrivora.com

If you believe your data protection rights have been violated, you may also contact the relevant Chilean authority. Under current Chilean law, data protection matters may be addressed through civil courts. Chile is in the process of updating its data protection framework; users are encouraged to stay informed about any legislative changes that may affect their rights.